Frequently asked questions


1. Challenge Jackpot
1.1 How does the game work ?
The challenge jackpot game mode is a parimutuel betting game, witch mean you are betting against the other users. The credits placed on each horse determines how big a favorite/underdog that horse will be. An example is the easiest way to illustrate this :
Win 40%
Payout x 2.5
Total bet 400
Win 30%
Payout x 3.33
Total bet 300
Win 20%
Payout x 5
Total bet 200
Win 10%
Payout x 10
Total bet 100


In the above example the total amount of credits placed on all horses are 1000 credits (400+300+200+100). Each horse chance to win is calculated based on the amount of credits placed on the individual horse. Yellow has 400 credits placed, so 40% of the total credits have been placed on this horse. this means that yellow will win 40% of the time. Blue will win 30% of the time and so forth.

In the above example the total amount of credits placed on all horses are 1000 credits. So if yellow horse wins the race, the total prizepool will be devided among all players who bet on yellow to win. All bets placed on yellow will therefore payout x2.5 times the original bet (400 x 2.5 = 1000), and any bet placed on red will payout x10 times the original bet (100 x 10 = 1000).

Any bets chance of winning is tied closely together with the amount of credits won when the bet is a winning one. lower winchance = higher reward - higher winchance = lower reward.

Please note that to simplify the above example, the service commission have been omited. Any race will be subject to service comission. currently any winning bet will be deducted 5% in service commission.

1.2 Why do the payouts keep changing ?
The win % and payout multipliers are calculated based on the amount of credits placed on each horse. Every time a new bet is placed by you or other players, the win % and payout multipliers are re-calculated based on the new values.

It is important to note that the win % and payout multipliers are temporary values during pre-race betting. The final payout for any bet made , and the win % chances for any horse are subject to change untill the final bet is made and betting is closed. The race is calculated moments before start, and the values at this moment will determine the outcome of the race.
1.3 What is Maximum and Minimum bet?
Maximum bet is 20000 credits and minimum is 10
1.4 How do we know it is a fair game ?
We use Provably fair to determine the winners. Everything can be checked manually by going to "Previous Winners" - Clicking a specific race, and using the numbers provided. An explanation of the provably fair system can be found here. There is allso a direct link to a validator listet under each race.
1.5 I placed a bet but the race never started - what happened to my credits ?
A race may be cancelled if there are no bets on multiple horses. If a race is cancelled any pending bets on the race is returned to your balance in full. You can allways see the result of any bet placed under your profile page
2. Derby Roulette
2.1 How does the game work?
The game works like a Roulette, essentially. Each horse has a set win percentage and a set payout, that are displayed on the page. Bet on your favorite horse and cheer for it to reach the finishline first.
2.2 How do we know it is a fair game ?
We use Provably fair to determine the winners. Everything can be checked manually by going to "Previous Winners" - Clicking a specific race, and using the numbers provided. An explanation of the provably fair system can be found here. There is allso a direct link to a validator listet under each race.
2.3 What is the maximum and minimum bet allowed ?
At present time the maximum allowed winner bet is 2000 credits and minimum bet is 5 credits. Theese limits may be subject to change at any time.
2.4 How come the horses that haven't been bet on still run?
Since every horse has a set win percentage aswell as payout, they have to participate in every race, just like a roulette wheel displays all colors even though some have not been bet on.
3. Trading
3.1 I have accepted a trade but the system keeps saying it is pending - why ?
When you have accepted a trade via steam our system need to verify it. Normally this process is very fast but at peak times we may have trouble getting service from steam, and this can delay the time it takes to verify. Please allow time for the system to process the trade. If the problem persist at the trade does not automatically goes through please contact support and we will help you sort out the problem.
3.2 I keep getting the error 26 - what should i do ?
The error 26 is a steam error indicating that you are trying to process an invalid item. If you are trying to deposit, please try to refresh your inventory. If you are trying to withdraw it probably mean the item is allready withdrawn for another user.
3.3 I get the error FailedEscrow - what should i do ?
If you get this error it means that your steam account have escrow restrictions attatched to it. If you wish to use our services you will need to enable a steam validator to your account and wait for steam to remove your escrow restrictions.
3.4 I made a deposit, but haven't received my coins!
After making a deposit, you have to click the "Confirm" button in the deposit tab to receive your credits, it's our way of making sure the trade has gone through flawlessly. Same goes for withdraws.
3.5 Do I have to wager after depositing to be able to withdraw?
To withdraw after you’ve deposited you must have bet 75% of the coins that you deposited, we have this rule to prevent our skin bank from being used as a trading platform. So if you deposit 100 coins, you have to have bet 75 coins before a withdrawal is possible.
4. Chat
4.1 Rules
We ask that you respect others while using the chatfunction. We reserve the right to, at any time, restrict users from using the chat if they dont behave in a manner we see fit.Please conduct yourself in a manner that is not offensive towards others. below is listed some guidelines for using our chat.

No spamming
No begging
No link
No codes paste
No act like administrator or moderator
To imitate a nickname or an avatar of system messages
To offer purchase, sale of skins and game values bypassing service Store
To offer purchase, sale and boost accounts
To send to a chat phone numbers, messengers, e-wallets
To communicate on political or religious subjects
To show signs of racism and nationalism
To propagandize drugs, alcohol, violence
To offend and threaten service administration
4.2 I have been banned - how do i get my chat back ?
If you have been banned due to flooding the chat, your chatrestriction is a timerestricted ban, and it will be lifted automatically by the system when it expires. Please note that repeatable offences against the rules will result in increasingly more severe penalty.

If you feel that you have been unjustly banned by an admin or the system , you can try to contact our support to have the ban lifted
4.3 How do I send coins?
In order to send coins, you have to clicks a users name in chat, click "Send credits", enter the amount of coins you wish to give said person, and hit send. You must have made a deposit in order to send credits, and fulfill all playthrough requirements (3.5 & 7.6)
5. GENERAL
5.1 When i click the login button nothing happens - what is wrong ?
Sometimes steamcommunity.com is not available for service. When steam is down you will not be able to log in to our website. We advice you to try again later - steam is usually not down for longer periods of time.
6. Privacy
6.1 Is my login information being stored ?
No we do not store any user data. We store your steamID, balance and bet historie.
6.2 Can others see my profile ?
Yes, by using our website u agree to others can see your name, avatar, link to steam profile and your bets.
7. Free coins
7.1 Who is the Jockey?
The Jockey is a chat bot, with the purpose of handling all free-coins related things, such as Rain and Trivia.
7.2 What is Rain?
Rain is a way for us to give our players free coins, when creating a rain, we tell the Jockey how many credits we want to give out, that amount is then divided by how many players entered the rain by typing !grab and having our URL (CSGO-Derby.com) in their name. Say we give out 420 credits, and 12 people enter, they will each get 35 coins (420 / 12 = 35). Rain is not required to occur a specific amount of times per day or anything of that sort, it's the owners decision when and how much will rain.
7.3 What is Trivia?
Trivia is another way we can give our users free coins, which is also being run through the Jockey, who will ask you the question, amount of winners and how many credits each winner will receive.
7.4 Why can't I make an affiliate code?
Only the owners can make codes, and codes will only be made for specific people, such as youtubers.
7.5 What is a bonus code?
A bonus code is a third way for us to give out free coins to our users. Only owners can create these codes, when doing so, they decide how much the code will reward, and for how many players untill it expires. These will typically be found on our twitter, or in a youtubers video.
7.6 I won a trivia, used an affiliate code, bonus code or collected rain over time, and can't withdraw it, why?
There's a playthrough requirement of 10x on all free coins, so after using an affiliate, and receiving your 50 coins, you have to wager a total of 500 coins in order to withdraw. If you lose all your coins before being able to wager 500 coins, the requirement is lifted, and won't affect your next deposit.